Frequently Asked Questions

GENERAL

Warner Bros Movie World, is open all year round excluding Anzac Day (25 April) and Christmas Day (25 December).

Trading hours are 9.30am to from 5.30pm, with rides operational from 10:00am to 5:00pm. 

During peak trading (approximately December to January), these hours may be extended. If you are interested in show times, to help you plan your day, click here.

No, however there are a number of public buses and taxis arriving and departing regularly. For more information regarding Gold Coast Surfside Buses please visit the website - www.translink.com.au or contact Trans Info on 13 12 30.

You are not permitted to bring in food and drink including eskies and coolers. Guests with the following dietary requirements are exempt from this policy:

  • Guests with allergies
  • Infants and babies
  • Pre booked education groups

You can bring in fruit and bottled water.

Coin-operated lockers are available for hire with costs ranging from $10.00 to $20.00 for a large size locker. Lockers are located adjacent to the Movie World Photo Centre.

Queensland's anti-smoking laws prohibit smoking within four metres of any entrance to a building or in children's play areas. We recommend the use of the designated smoking areas.

Please check the In-Park Map for designated smoking areas.

The Gold Coast has a delightful subtropical climate. Average daytime temperature during summer (December to February) is 28 degrees Celsius. The average temperature in winter (June to August) is a very mild 21 degrees Celsius.

Comfortable clothing and footwear is recommended for your day at Warner Bros. Movie World. Hats and sunscreen are recommended year round. A light jacket may be required in winter.

The parks are a casual, family-oriented environment. Ensuring that the parks are family friendly is an important part of the Movie World experience.

Inappropriate Attire:

Attire that is not appropriate for the parks—and which may result in refusal of admittance—includes but is not limited to:

  • Costumes may not be worn by Guests 14 years of age or older
  • Masks may not be worn by Guests 14 years of age or older (unless they are for medical purposes)
  • Clothing with objectionable material, including obscene language or graphics

Warner Bros. Movie World is located on the Gold Coast in the south east corner of the Australian State of Queensland.

The Gold Coast is a very popular holiday destination for Australians and overseas travellers with some of the world's safest and most beautiful beaches, international standard accommodation, world class shopping and dining, and a picturesque hinterland. It is also Australia's theme park capital, home to Sea World, Sea World Resort & Water Park, Warner Bros. Movie World, Wet 'n' Wild Water World, Australian Outback Spectacular and Paradise Country.

You can get to the Gold Coast by road, rail and air. It has its own International and Domestic Airport, with Brisbane International and Domestic Airports about and hour's away.

Warner Bros. Movie World is open every day of the year except Christmas Day on 25 December and ANZAC Day on 25 April. Rides and attractions are open from 10.00am to 5.00pm.

Ticketing

This depends on the type of pass you have.

  • Single Day admission is a single use ticket that can be presented within 12 months of purchase.
  • Two Day admission is a two consecutive day ticket that can be presented within 12 months of purchase.
  • The Super Pass is a seven consecutive day ticket that can be presented within 12 months of purchase.
  • The Mega Pass is a fouteen consecutive day ticket that can be presented within 12 months of purchase.

If you cannot remember when you purchased the pass, or are still unsure of what date your pass expires, please call 13 33 86 and one of our friendly staff will be happy to assist you.

Unfortunately we don't offer spectator passes as we offer great attractions for all of our guests to enjoy.

Download your barcoded ticket attachment from your email confirmation and we can scan the barcode on your smart phone/tablet device at entry. Single and two day tickets can be presented to the turnstiles, however tickets for unlimited or multiple entries must be presented to the ticket booths.

If you are having trouble booking online, please call 133 FUN and one of our friendly staff will be happy to assist you.

Industry discounts are available to select Industry employees upon meeting certain criteria. Licensed AFTA or TAANZ travel agents are entitled to a 50% discount off the normal admission price. The discount is applicable to the travel agent only and can be obtained by presenting a business card with photographic ID at the theme park ticket booths.

For all other Industry rate requests please apply online here. If your request is approved, you will need to show proof of employment (a business card or letter from employer) plus photographic ID at the theme park ticket booths.

Children from 3 - 13 years of age are eligible for a child's Single Day Pass. Children under the age of 3 can enter the park free of charge.

Unfortunately without your pass you are unable to enter the park, you will need to purchase a replacement pass for $5 if you wish to enter. This can be replaced at the front gate of Movie World, Sea World or Wet’n’Wild upon presentation of a valid photo ID.

The Pension Rates will be available to the following guests:

  • Holders of a valid Australian Government issued Pension Concession Card* (PPC) which is issued to recipients of the following pension payments:
  • Sole Parenting Pension
  • Mature Aged Pension
  • Disability Pension
  • Holders of a valid Australian Government issued Seniors Card
  • Any person 65 years of age or older - proof of age is required

* Please note: The Pension rate is only available to the actual card holder and not other listed persons on the card. This does not include holders of Australian Health Care Cards.

All tickets can be purchased from the front gate. Or you can buy online now. Alternatively through our contact centre on 13 33 86.

Tickets are also available through your motoring association in Australia, travel agent or your local Gold Coast hotel, apartment or tour desk. New Zealand residents can also purchase tickets from your licensed travel agent.

Warner Bros. Movie World offers parking for guests with disabilities and a wheelchair hire service. Many rides and attractions are accessible by wheelchair.

Please refer to the Safety & Accessibility guide.

Guests who produce their Companion Card are entitled to 1 free of charge companion so that their companion can provide attendant care support during their visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a discounted admission rate.

Guests with any special needs should visit Guest Services upon arrival and our friendly team will provide assistance to assist in planning their day.

Services & Facilities

Yes, Warner Bros. Movie World has Parents Rooms. These rooms contain private feeding areas and separate changing facilities and are located at:

  • Main Street - next to Ben and Jerry’s Ice Cream Parlour
  • Kids’ WB! Fun Zone – to the right of the entry arch
  • Taz Rest Stop – northern end of Kids’ WB Fun Zone

Proxy Queue System

A Proxy Queue System is available for guests who are unable to wait in the queue, for a number of different reasons. This means that a guest does not have to physically wait in the queue rails in order to ride. If the approximate wait time is 30 minutes, the entry host will give the guest a card stating to come back in 30 minutes and they will go straight onto the ride. If a ride does not have an entry host, please visit Guest Services and they will facilitate a time to present to the attraction.

You do not need a medical certificate to utilise the Proxy system. This system is available for use by anyone if they wish however we do ask that guests only use the Proxy System for one ride at a time to ensure fairness to all our valued guests.

Quiet Areas

There are a number of quiet areas around the park that don’t see as many people. These are the Western Town area near Wild West Falls, the Arkham courtyard near Arkham Asylum ride exit and Taz Rest Stop – This is a designated rest area that provides garden seating, bean bags, microwaves, bottle warmers, books and toys for all guests to enjoy.

If you've lost or found something, please visit Guest Services in the Main Street or you can give the team a call on 07 5573 8380.

You can find First Aid near the entrance to Kids WB Zone.

Stroller Hire and Wheelchair Hire is available from Guest Services located in Main Street.

Standard Stroller

*$10.00 Hire fee plus * $10.00 Refundable deposit which you receive back upon safe return of the Stroller. These strollers are intended for children from 6 months of age and up to 15kgs in weight.

Wheelchair

*Wheelchairs are available complimentary however we do require a $20.00 refundable deposit which you will receive back upon safe return of the wheelchair.

A form of ID is required. A limited number of wheelchairs are available so we recommend you prebook with Guest Services. The hire fees include GST and is per day or part thereof.

Warner Bros. Movie World offers parking for guests with disabilities and a wheelchair hire service. Many rides and attractions are accessible by wheelchair.

Please refer to the Safety & Accessibility guide.

Guests who produce their Companion Card are entitled to 1 free of charge companion so that their companion can provide attendant care support during their visit. Guests who produce a Carer's Card (or similar) issued by relevant State or Commonwealth authorities will be entitled to a discounted admission rate.

Guests with any special needs should visit Guest Services upon arrival and our friendly team will provide assistance to assist in planning their day.

Tickets may be purchased at the admission gates by cash/EFTPOS, credit card or Travellers Cheques.

We accept Mastercard, Visa, Diners Club International, American Express and JCB cards.

An automatic teller machine is located at the Farmer and Merchant Bank in Main Street. Travellers Cheques can be used for purchases at any Retail or Food & Beverage outlet in the Park.

We recommend you use cash to purchase food and drink.

Careers

The theme park, and the Studios' management have no involvement with the productions and do not employ any cast or crew. The Studios are responsible for hiring out the facilities and each production is responsible for hiring their own personnel. Please contact the employment line on +61 7 5585 9112 for a list of productions currently at the Studios.

Attractions

Maps and show times are available at the turnstiles when you enter the park and also at Guest Services located on Main Street

Children under the age of fourteen years must be accompanied by an adult at all times.

While you and your family are important to us, we are not able to monitor children while parents are on rides. We encourage guests, where they can, to bring along a friend who can assist in these situations to ensure each and every person has a wonderful day in our park.

Here at Movie World, we like to help you and your family as best as we can which is why we have introduced ‘Parent Swap’. This is a service offered to parents, friends or guardians who may have a child who is unable or too frightened to go on a ride.

This means that one person can enjoy the ride while the second waits with the child. When the first person has finished their ride the second person, whether a parent, friend or guardian, can then go to the front of the queue and enjoy the ride too, minimising delays and time spent apart. Each ride operates differently so please see the ride attendant.

As personal situations vary please feel free to visit guest services on the day or in advance using our contact us form If you have any further questions.

Warner Bros. Movie World has something for everyone! It's a place for all the family, with rides and attractions suiting a wide range of ages, interests and adventure levels. The young are just as well catered for as the young at heart.

Star Tour - Access all areas

You will be in a group of no more than 8 guests hosted by our tour guide. Should you wish to arrange a private tour please contact us and we can discuss pricing and options with you.

Bottled water, morning tea, lunch and non alcoholic drinks provided. Please let us know if you have dietary requirements at the time of booking.

Unfortunately due to current productions we are unable to visit the studios at this time.

Tour operates in all weather conditions however some components of tour may be substituted for similar experiences in adverse weather such as electrical storms, extremely strong winds. Decision will be made on the day of tour of any changes or cancellation and guests will be informed or re booked as required.

It’s not designed for adrenaline junkies! It is an informative walk up 178 Stairs with a peak height of 33mtrs with great views of the park. Don’t worry if it’s not for you, or you get scared, you can sit this part out and watch (climb portion of the tour is approx. 25 minutes).

Most of the tour is wheelchair accessible however the coaster climb requires all individuals to have the ability to climb independently. To find out more please contact our guest services team on (07) 55738380

The behind the scenes tour components will finish after lunch at 12.30pm and then you will have the rest of the day to spend at your own leisure with Fast Track to rides and a VIP area to watch the afternoon parade.

We will provide secure lockers for your bags and belongings. You are welcome to have your phone and camera on you for photos throughout most of the tour. Our guide will let you know when and where you can take photos, but please be aware that some areas are no photo zones. No loose articles can be taken on the coaster climb; however our guide will be there to capture your photo at the top.

Currently the tour only operates on select days and must be booked in advance. More tours may be added, please continue to check availability on the website.

 

Characters will vary day to day. We will do our best to ensure you can meet your favourite character during your visit please let our host know if you have a specific request or call our guests services team on (07) 5573 8380

 

DC Rivals HyperCoaster

Ride It Backwards will be available to purchase from the Ride Photo Booth.

Fast Track is available on the DC Rivals HyperCoaster. Click here to buy online or purchase your Fast Track pass in park.

Yes, the Ride It Backwards element of the ride is a pay for play attraction. Each seat is $10 and is available for purchase from the Ride Photo Booth.

This ride will be the TALLEST, LONGEST & FASTEST HyperCoaster in the Southern Hemisphere. Reaching speeds of up to 115km/h, the coaster will take guests on an exhilarating journey as they experience 4.3G forces and a series of twists and turns along the 1.4km track, almost double the length of any other ride on the Gold Coast.

For more details on the DC Rivals HyperCoaster, visit here.

The theming is based around the DC Universe with fuchsia being a bright and bold colour that represents The Joker.

A HyperCoaster is a roller coaster which has a height or drop measuring greater than 200 feet (61 m).

For more details on the DC Rivals HyperCoaster visit here.

The ride is manufactured by MACK Rides who have worked very closely with throughout the design, build and construction to ensure the ride will be the most technologically advanced coaster in Australia.

For more info on Mack Rides please visit here.

Guests to be advised that they must meet the following rider requirements:

  • Minimum height of 130cm
  • No neck/back disorders; recent surgery; pre-existing limb injuries, pregnancy, heart disorders/pacemakers/high blood pressure
  • Must wear shoes
  • Able to independently sit upright
  • Have at least one upper limb that extends past the elbow joint
  • Have two natural lower limbs that extend past the knee joint
  • Able to remove upper limb prosthesis

This ride will be the most technologically advanced ride of its type in Australia and features state-of-the-art safety and operating systems to ensure the safety and comfort for our guests.

The HyperCoaster is themed around the hugely popular DC Universe featuring some of the most epic battles and rivalries between iconic DC Super Heroes and Super-Villains.

The ride features an array of thrills which guests can enjoy as a family. The minimum height requirement for this ride is 130cm.

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